Head of Physiotherapy Job in London

We’re looking for a Head of Physiotherapy to join our multidisciplinary team. This is a senior position for an experienced, business-orientated Physiotherapist. The ideal candidate is someone who wants to help define and build out the Physio (MSK) business within Ten. 

Ten Health & Fitness are one of London’s leading Physiotherapy companies, offering a unique and integrated mix of Musculoskeletal/Sports Physiotherapy, Women’s Health Physiotherapy, Dynamic Reformer Pilates, Clinical Exercise Prescription and Sports Massage Therapy.  

We are renowned for the quality and expertise of our teams and the end-to-end health and fitness service and facilities that we provide for our clients. Our 10 London clinics are large, light and welcoming. 

We have an extensive network of referrers through Consultant Orthopaedic Surgeons, Sports Doctors, as well as many large corporations around London.


What you’ll do: 

The role will involve leading the Physiotherapy team in the day to day and influencing the future, in line with Ten’s growth strategy.

Strategy 

  • Contribute to Ten’s strategy by building out an MSK framework and customer journey mapping 
  • Identify what products and services we should be offering and how they should be delivered to ensure that we remain relevant and best in class 
  • Identify the opportunities for healthcare/MSK delivery through technology /digital delivery and face to face  
  • Succession planning across the team  

Financial  

  • Accountability for the Physio & Massage P&L and Little Venice Pilates  
  • Targets, budget setting and utilization  
  • Identify schedule efficiencies and minimize ‘down/admin’ time 
  • PMI compliance, contract negotiations and minimize debt position  

Customer  

  • NPS monitor/review   
  • Patient Journey oversight and development  
  • First timer conversion, retention, lifetime value (circle of care)  

People  

  • Recruitment and talent pipeline planning with HR team 
  • Onboarding, expectation setting, planning & progression  
  • Input into pay and reward structures  
  • CPD planning & supporting the delivery  

Operations  

  • Oversight of the Clinics (from an MSK delivery perspective) and line manage the Clinics Leads
  • Provide commercially driven schedules for the Physio & Massage department
  • Compliance & Risk mitigation  
  • Ensure the Physio team fully comply with best practice and implementation of Circle of Care 

Leadership & Management 

  • Provide strong leadership across the business for the Physio team – demonstrate best practice via own performance and ability to mentor 
  • Produce KPI master to ensure the whole team have consistency in their targets/objectives 
  • Gap analysis – Training and development of the Physio team when weaknesses are identified 

Business Development 

  • Liaise and manage relationships with medical professionals 
  • Facilitate relationships between the Physio team and consultants by making introductions or recommendations 
  • Triage of consultant’s referrals and promote them to the clinics organically 

Physiotherapy 

  • Provide clinical hours

What you’ll bring: 

  • Undergraduate Physiotherapy degree 
  • MBA or Business management/leadership qualification or similar postgraduate qualifications desired 
  • HCPC and CSP registered 
  • 5 years’ experience in lead role as a Physiotherapist Lead/Manager in London 
  • An inspirational leader, who leads by example 
  • Ability to mentor and education a team  
  • Good networker, with a wide range of contacts throughout the industry and London Orthopaedic network 
  • Established client base in London in treating private patients with musculoskeletal conditions 
  • Excellent skills in assessment, diagnosis and treatment of musculoskeletal conditions 
  • Expert, celebratory and people-driven

What could Ten Health & Fitness offer you? 

  • A competitive pay package 
  • Ongoing comprehensive internal and external professional development to help you reach your career goals 
  • Opportunity to train at our industry-leading Dynamic Reformer Pilates Academy, accredited by CIMSPA 
  • Free Pilates classes and discounted retail & massage sessions 
  • Additional annual leave per year of service