Practice Manager Job in London

  • Start Date: December 2021
  • Studio: Little Venice
  • Hours: 40 hours per week
  • Apply now: Please send your CV to recruitment@ten.co.uk

We’re looking for a Practice Manager to join our team at Little Venice clinic.

Ten Health and Fitness is the home of Dynamic Reformer Pilates and a leading boutique fitness operator. We are renowned for the quality and expertise of our teams and the end-to-end health and fitness service and facilities that we provide for our clients. Our 10 London Studios are large, light and welcoming, with a maximum of ten people in a class. We’re 6-time winners of the Tatler Gym Awards.

About the role:

The Practice Manager is Ten’s brand ambassador who drives the culture and the company values in the clinic. Through their interpersonal and leadership skills, the successful candidate will deliver premium customer service experiences, as well as motivate and develop their team to do the same.

This person is proactive and uses their initiative to drive the business forward in terms of coming up with new strategies of engaging and retaining existing clients and building relationships with businesses in the clinic area.

The ideal candidate has previous experience working with healthcare professionals as a Clinical or Front of House Manager.

What you’ll do:

  • Provide fast, courteous and efficient responses to all customers enquiries.
  • Design and promote activities to meet customer demand (i.e. outreach, network and organise events).
  • Recruit, train and supervise staff.
  • Oversee the smooth running of the clinic (i.e. rota management, payroll, end of month reporting, monitoring sessions, overseeing the class timetable).
  • Cash handling and banking.
  • All general administration duties such as stock control, equipment inventory, maintaining checklists, checking course booking forms etc.
  • Ensure all health and safety duties are carried out in accordance with the procedures in place at the clinic.
  • Responsible for clinic standards and reporting on maintenance.

What you’ll bring:

  • Strong experience as Front of House member in a clinic
  • Experience managing a Front of House team
  • Love interaction with clients and building relationships
  • Engage team to follow/reach business goals
  • Demonstrate strong communication and excellent customer service skills
  • Interest in Wellness, Pilates and our #MoveBetter philosophy

What could Ten Health & Fitness offer you?

  • Competitive salary
  • Extra annual leave for each year of service
  • Free Pilates classes and discounted Physio & Massage sessions
  • Cycle to Work scheme

Please send your CV to recruitment@ten.co.uk