Client – Questions and Answers

1. How is Ten different from mat-based Pilates?

Unlike mat based Pilates, the TenPilates workout is a highly active and dynamic exercise class, and a moderate level of exercise history is required to participate. However, with a maximum of ten people per class, our expert Trainers can adapt the movements and routines for each individual, allowing everyone to progress at his or her own level.

2. I’m already fit. What can Ten add to my existing fitness routine?

Quite a lot. Just ask any of the professional footballers, rugby players and runners who are turning to reformer based Pilates to help them add flexibility and core strengthening to their existing fitness routines in order to enhance body conditioning, improve performance, reduce the risk of injury, and add extra variety to their training.

3. I am pregnant. Is this form of Pilates suitable?

TenPilates is a dynamic and high-energy class, if you are already a client and fall pregnant then continued participation in the class requires a medical consent letter signed by your general practitioner. If you are pregnant and have not participated in a TenPilates class before, we recommend that you attend private one-on-one sessions. If you are unsure then ask to talk to a Trainer before you book in.

4. I have an injury - or am recovering from one - can I still do a Ten class?

If you have suffered a significant injury – either recently or in the past – you will need to speak to our Trainers before attending a class. Depending on the severity of the injury and the extent of your recovery from it, you may need to consult a doctor for a medical clearance form.

5. Do I need to be fit for a Ten workout?

Not necessarily. With a maximum of ten people in a class, this allows for people with different fitness levels to participate.

6. How often do I need to come?

Whilst this is the most common question asked, the answer is always different. Your personal goals, exercise history and general level of fitness will all determine the impact that TenPilates has on your body, and the frequency that will best help you achieve the results you’re looking for. Please speak to a TenPilates Trainer for your individual assessment.

7. Why would I do rehabilitation training?

Whether you suffer from chronic back pain, have just had a child or you want to get back into exercise but just don’t know where to start, TenPilates’ rehabilitation Trainers will help you every step of the way. Rehabilitation training focuses on slow isolated exercises, to engage and ‘reprogram’ or ‘re-train’ the muscles into activating in the correct sequence. Because it obliges the body to perform movements efficiently without subconscious muscular ‘cheating’ and/or postural assists, it’s a highly effective way of re-training bad habits or re-engaging muscles that have not been activated because of previous injury/surgery or skeletal anomalies i.e. scoliosis.

8. How old can someone be to attend classes and personal training sessions?

People have to be 17 to take part in any of our classes or Personal Training sessions.

9. How many calories can I burn in one session of Ten?

It has been calculated that you could burn 500-800 calories – dependent on which class you take.

10. What am I getting for my money?

The quality and standard of the training and equipment used in a TenPilates class is second to none. All our trainers have in-depth experience and are educated to degree level or equivalent – even before they go through the 180 hours TenPilates Academy. The equipment is imported from America and custom-adapted in the UK to suit TenPilates needs. Our Studios are maintained to a high level ensuring the needs of our clients are not just met but exceeded. We provide fresh towels, washing facilities and products, and a warm welcome. Unlike many other studios we do not charge a membership or joining fee so you only pay when you come and not when you don’t.

11. Are you going to be opening any more Studios?

We are always on the lookout for great locations to ensure ALL of our clients can reach us conveniently. Our main objective is to ensure our clients have an enjoyable customer experience and so are always looking for ways to improve this.

The Classes

12. What do I need to know for my first class?

If this is your first class with us you must book a Beginners class, even if you have done Reformer Pilates before, so that you can be introduced to our method of Dynamic Reformer Pilates. You should make sure you arrive at least 10 minutes early. This is to allow you enough time to complete our registration form and meet the Trainer. This is for your safety – so please be aware that if you have not done this before the class starts, you may not be able to train. You’re going to get hot during the class, so you’ll need to wear something that’s comfortable and will allow you to move freely (most people wear stretch pants or shorts and a t-shirt or sports top). You don’t need shoes – you’ll train either in pilates socks or bare feet, whichever you prefer. We have changing facilities; water and towels are provided.

13. Should I arrive early for a class?

If it is your first class please arrive 10 minutes early to complete the pre exercise questionnaire and to meet your Trainer. If not then make sure you are here before the class starts and if you are running late then please call the Studio to inform them. Please go to Q24 for information on our late policy.

14. Is personal training available?

Yes, personal training is available. TenPilates trainers are highly qualified, with years of experience. For further inquires about Personal Training please contact our Notting Hill, Chiswick, St James’s or Mayfair Studios.

15. Do you operate a waiting list?

We operate a waiting list for all of our classes; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you and we will also try to call. Please note that if you are put into the class from the waiting list our cancellation policy still applies.

16. Can I use my classes in all Studios?

Yes you can use your classes at all of our Studios.

17. Can I manage my bookings online?

You can manage all your bookings and purchases online.

18. Are there changing rooms and facilities?

We have changing rooms and facilities in all of our Studios.

19. Can I share my classes?

Certainly, you can split your sessions and the cost with a friend.

20. Can I buy gift cards?

Yes, you can purchase them on and offline with an amount of your choice.

21. How far can you book in advance?

You can book your classes 6 months in advance.

22. What borough are the Studios in?

› Notting Hill – Kensington and Chelsea
› Chiswick – Hounslow
› St James’s – Westminster
› Mayfair – Westminster
› Hatton Garden – Camden
› City – City of London

23. Where is the closest tube station?

› Notting Hill – Ladbroke Grove
› Chiswick – Turnham Green
› St James’s – Green Park
› Mayfair – Oxford Circus
› Hatton Garden – Farringdon
› City – Liverpool Street

Ten Formalities

24. How late can you be before you aren’t allowed into the class?

If you are more than 5 minutes late you will not be allowed into the class, as you will have missed the warm up and it would be unsafe to let you enter the class.

25. How long are my classes valid for?

Classes are valid 6 months from the date of purchase.

26. Do you give refunds?

We have a strict no-refund policy.

27. What is your cancellation policy?

We operate with a 12 hour cancellation policy on all of our classes and 24 hour cancellation policy on all of our appointments. If sessions are not cancelled within that time-frame, then they will be charged at full price.

28. Do you give discounts?

As a rule we do not offer discounts but occasionally we will run promotional offers so – remember to check our website and monthly newsletters.

29. Can I use my classes in all Studios?

Yes you can use your classes at all of our Studios.

Using the Online Booking System

30. How do I get on the waiting list?

Just click on the class as you would normally do to book yourself in and you will automatically be added to the waiting list.

31. Can I book a class and then pay in Studio?

No. You need to have credit on your account before any classes can be booked.

32. How do I update my contact information?

You can edit your contact information by hovering your cursor over the “My Account” options at the top right hand corner when you are logged into your account and clicking on ‘View/Edit My Profile’.